Privacy Policy

This Privacy Policy explains how Zevara ("Zevara," "we," "us," or "our") collects, uses, discloses, and safeguards information when you visit zevara.com (the "Site") or use the services made available through it (the "Services"). By using the Site or Services, you agree to the practices described here.

Information We Collect

• Information you provide. Name, email address, phone number, shipping and billing address, date of birth, and payment information you submit when you create an account, complete an intake, or place an order.
• Health information. Medical history, current medications, allergies, symptoms, lab results, photographs, and other clinical details you share through your intake or with a licensed provider.
• Automatically collected information. IP address, device and browser type, pages viewed, referring URLs, and similar usage data gathered through cookies and comparable technologies.

How We Use Information

• To operate the Site and provide the Services you request.
• To connect you with licensed providers, support clinical review, and facilitate prescribing and fulfillment where appropriate.
• To process payments, orders, shipments, and refunds.
• To communicate with you about your account, orders, treatment, and support requests.
• To improve, secure, and troubleshoot the Site and Services, and to comply with legal obligations.

How We Share Information

We do not sell your personal information. We share information only as needed to deliver the Services or as required by law, including with:

• Licensed providers, medical groups, and pharmacies involved in your care.
• Service providers that support payments, shipping, hosting, analytics, and customer support, under contractual confidentiality obligations.
• Legal or regulatory authorities where disclosure is required by applicable law, subpoena, or court order.
• A successor entity in connection with a merger, acquisition, or sale of assets.

Protected Health Information

Information you share with a licensed provider through the Services may be protected health information under HIPAA and applicable state law. That information is used and disclosed in accordance with HIPAA, your signed authorizations, and the Notice of Privacy Practices provided to you by the treating practice.

Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, measure site performance, and understand how the Site is used. Most browsers let you refuse or delete cookies; some features may not function properly if you do.

Data Security

We maintain administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain information for as long as needed to provide the Services and to satisfy legal, medical recordkeeping, accounting, and reporting requirements.

Your Choices and Rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications at any time. Certain records must be retained under medical recordkeeping laws. California residents have additional rights described in our California Privacy Notice.

Children's Privacy

The Site and Services are intended for adults 18 and older. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted, and the "Last updated" date above will reflect the revision.

Contact Us

Questions about this Privacy Policy may be sent to care@zevarahealth.com or by calling (980) 350-9694.