Returns and Refunds

This policy explains how returns, refunds, and cancellations are handled for purchases made through zevara.com.

Prescription Medications

For patient safety and in accordance with federal and state law, prescription medications cannot be returned, resold, or reused once they have shipped. Shipped prescription orders are therefore non-refundable except as described below.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at care@zevarahealth.com with your order number and photographs of the packaging and contents. Verified issues are resolved with a replacement shipment or a refund to the original payment method.

Orders Not Yet Shipped

Orders may be cancelled for a full refund at any time before the pharmacy begins fulfillment. Once fulfillment has started, the order cannot be cancelled.

Consultation Fees

Consultation fees cover the clinical time a licensed provider spends reviewing your intake and are non-refundable once that review is complete, including when the provider determines that treatment is not appropriate for you.

Subscriptions

Subscription plans renew automatically until cancelled. You may cancel at any time before your next billing date by emailing care@zevarahealth.com or calling (980) 350-9694. Cancellation stops future charges; shipments already processed are not refundable.

Refund Processing

Approved refunds are issued to the original payment method and typically appear within 5 to 10 business days, depending on your bank or card issuer.

Contact Us

Questions about this policy may be sent to care@zevarahealth.com or you may call (980) 350-9694, Monday to Friday, 9am to 6pm ET.